Privacy

Privacy policy

This notice explains how Smith's Looking Glass uses personal information when you contact us, ask for a quote, or we carry out a job. Last updated 6 October 2026.

Who we are

Smith's Looking Glass is a family-run man-with-a-van and house clearance business based in Barnstaple, North Devon, EX31 2DD. For the purposes of UK data protection law, we are the controller of the personal information described in this notice.

Email: info@smithslookingglass.co.uk
Office: 01271 452643
Mobile: 07881 688372

We are a licensed waste carrier, registration number CBDU662127.

What we collect

We only collect what we need to answer you and do the work. That can include:

Your name, phone number and email address
Collection and delivery addresses, access notes and preferred dates
Details of the items, clearance or journey you ask us about
Messages you send by phone, email, the quote form, Facebook or eBay
Job records, invoices and, where waste is involved, waste transfer details required by law

The quote form on this website opens an email in your own email program. We only receive the details you choose to send. We do not take card payments on this website, and we do not ask you to create an account.

How we use it, and why

To reply to enquiries and give quotes — because you have asked us to, as a step towards a contract
To arrange and carry out collections, deliveries and clearances — to perform the job you have booked
To keep invoices and business records — because we have a legal duty to keep proper accounts
To record waste movements where the law requires it — a legal obligation as a licensed waste carrier
To deal with a query, complaint or insurance matter — our legitimate interest in running the business properly

We do not use your details for marketing unless you ask us to stay in touch. We do not sell your information.

Who we share it with

We share information only where it is needed:

With you, and with anyone you ask us to deal with on a job
With a disposal site, the Environment Agency or another authority, if waste law requires it
With our insurer, accountant or a professional adviser, if a claim, tax query or similar issue needs it
With our website host (IONOS), which may keep basic technical logs such as an IP address so the site can run. This site does not use advertising cookies or analytics cookies

If you message us on Facebook or buy through eBay, those companies also process your information under their own privacy policies. Links to those sites leave smithslookingglass.co.uk.

How long we keep it

Quotes and general enquiries: usually up to 12 months after our last contact, unless a job goes ahead
Job notes and invoices: normally 6 years, to meet tax and accounting rules
Waste transfer records: for the period required by waste law, which is generally at least 2 years

We then delete or securely dispose of the information, unless we still need it for a legal claim.

Your rights

Under UK data protection law you can ask us for a copy of your information, to correct it, to delete it, to limit how we use it, or to object to certain uses. Where the law applies, you can also ask for your information in a portable form. You do not have to pay a fee for a normal request.

To use any of these rights, email info@smithslookingglass.co.uk or call us. We may need to confirm who you are before we act on a request.

You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint, or by calling 0303 123 1113. We would like the chance to put things right first.

Changes

If we change how we use personal information, we will update this page and change the date at the top.